# Terms of Service **Last updated: 29 August 2026** These Terms of Service (“**Terms**”) govern access to and use of ServDiary, including the website, web application, APIs, and related Android and iOS apps (together, the “**Service**”). The Service is operated by **Mike Brown trading as ServDiary** (“**ServDiary**”, “**we**”, “**us**”, “**our**”) of 38 Carleton Street, Morecambe, LA4 4NY, United Kingdom. By creating an account, inviting users, accessing the Service, or clicking to accept these Terms, you agree to them. If you use the Service on behalf of a business, you confirm that you have authority to bind that business, and “**you**” means that business. If you do not agree, you must not use the Service. ## 1. The Service ServDiary is scheduling and CRM software for home service businesses. Features may include customer records, service sites, jobs and appointments, quotes and invoices, messaging, provider records, company settings, and optional connections to third-party services such as QuickBooks Online. We may add, change, or withdraw features. We do not promise that any particular feature will remain available. The Service is provided for business use. It is not a consumer product, legal, tax, or accounting advice, or a substitute for your own professional advice. ## 2. Accounts, teams, and users You must provide accurate registration details and keep them up to date. You are responsible for: - keeping login credentials confidential; - all activity under your account and your team workspace(s); - users you invite or create (including staff, editors, administrators, customer portal users, and provider portal users); - making sure each user is authorised to access the data they can see. You must be at least 18 years old to create an account. We may refuse, suspend, or close an account where we reasonably believe these Terms have been broken, the Service is being misused, or we need to protect the Service, other customers, or our legal position. You can delete your user account from account settings where that feature is available. Team owners are responsible for exporting or deleting team data they need before a team or account is closed. ## 3. Your content and customer data “**Customer Data**” means information you (or your users) submit to the Service, including customer and contact details, addresses, job and appointment records, messages, invoices, quotes, location check-ins, and similar business records. You retain whatever rights you already have in Customer Data. You grant us a non-exclusive licence to host, copy, process, transmit, and display Customer Data solely to provide, secure, and support the Service, to comply with law, and as otherwise described in our [Privacy Policy](/privacy-policy). You must have a lawful basis and the necessary notices and consents to collect and use Customer Data in the Service, including personal data about your own customers, staff, and suppliers. You must not upload content that is unlawful, infringing, or that you do not have the right to use. ## 4. Data protection roles For personal data in your Customer Data, **you are the controller** and **we are the processor**. Section 5 is the data processing terms required by UK GDPR Article 28. For personal data we collect about you as a user of ServDiary itself (for example your account profile, billing contact for our relationship with you, and website enquiries), **we are the controller**. That processing is described in the Privacy Policy. ## 5. Data processing terms This section applies where we process personal data in Customer Data on your behalf. 1. **Instructions.** We will process that personal data only on your documented instructions (including use of the Service) unless required to do otherwise by UK or other applicable law, in which case we will tell you unless the law prohibits that. 2. **Confidentiality.** We will ensure that people authorised to process the data are bound by confidentiality. 3. **Security.** We will implement appropriate technical and organisational measures, taking account of the nature of the Service, including access controls, encrypted transport (HTTPS) in production, password hashing, and team-scoped records. 4. **Sub-processors.** You authorise us to use sub-processors to deliver the Service. Current categories include hosting and infrastructure in the United Kingdom, transactional email delivery, Stripe for subscription payments, the Order Market postcode lookup used to geocode service sites, ClickSend for service SMS, and Intuit QuickBooks Online where you choose to connect it. We will impose data-protection obligations on our sub-processors that are no less protective than these terms. We will tell you of changes to our sub-processors that we appoint, where reasonably practicable. 5. **International transfers.** If a sub-processor processes data outside the UK, we will use a lawful transfer mechanism (such as the UK Addendum to the EU Standard Contractual Clauses) or rely on an adequacy decision. 6. **Assistance.** Taking account of the nature of processing, we will assist you with data-subject requests, security, data-protection impact assessments, and consultations with the ICO, insofar as this is possible through the Service and on reasonable request. 7. **Incidents.** We will notify you without undue delay after becoming aware of a personal data breach affecting your Customer Data. 8. **Deletion.** When your team or account is deleted, or on your written request when the Service ends, we will delete Customer Data from production systems except where we must retain a copy to comply with law or to resolve disputes. Backups may persist for a limited period until they rotate. 9. **Audits.** On reasonable written notice, no more than once per year unless a breach or regulatory request requires otherwise, we will make available information reasonably necessary to demonstrate compliance with this section. Audits must not compromise other customers’ security or confidentiality. ## 6. Acceptable use You must not: - use the Service for anything unlawful, fraudulent, or harmful; - attempt to gain unauthorised access to the Service, other teams, or related systems; - probe, scan, or overload the Service except with our prior written permission; - copy, scrape, or resell the Service except as allowed by these Terms or by law; - interfere with security, logging, or access controls; - send spam or unsolicited marketing through the Service; - reverse engineer the Service except to the extent that restriction is not permitted by law; - use the Service to store or transmit malware or illegal content. We may investigate suspected misuse and cooperate with law enforcement where we reasonably should. ## 7. Third-party services Optional integrations (including QuickBooks Online) and lookups (including postcode geocoding) are provided by third parties. Their terms and privacy notices apply to those services. We are not responsible for third-party outages, data handling, or changes to their APIs. If you connect QuickBooks, you instruct us to send invoice and related customer data to Intuit and to receive payment updates from Intuit webhooks. If you enable service SMS, you instruct us to send the message body and recipient phone number to ClickSend. Location check-in from mobile apps sends device coordinates so we can record that an assigned staff member was within your configured geofence. You are responsible for telling your staff about that processing. ## 8. Mobile apps Android and iOS apps are optional clients of the same Service. You must keep app logins secure. Tokens stored on a device remain your responsibility if the device is lost or shared. We may update or withdraw mobile apps. App store terms (Google Play / Apple) also apply. ## 9. Intellectual property We and our licensors own the Service, including software, design, branding, and documentation. These Terms do not transfer ownership to you. You may not use our name or marks except as needed to identify your use of the Service, or with our written permission. Feedback you give us may be used to improve the Service without obligation to you. ## 10. Availability, support, and changes We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. Planned maintenance, faults, or events outside our reasonable control may cause downtime. We may change these Terms. We will post the updated Terms on the Service and update the date above. If a change is material, we will take reasonable steps to notify account holders (for example by email or an in-product notice). Continued use after the effective date is acceptance of the updated Terms. If you do not agree, you must stop using the Service and close your account. ## 11. Fees The Service is a paid subscription. After you create an account you must complete Stripe Checkout before you can use the product. - **Plan:** one plan per team workspace, **£49.99 per month** (GBP). - **Trial:** **30 days** free from the date you complete checkout. We collect a payment method at that time. You are not charged until the trial ends unless you cancel first. - **Billing entity:** the team workspace is the customer. Team members share that subscription; creating an additional team starts a separate subscription. - **Payment:** billed via Stripe. You can update payment methods and download invoices from the billing portal. - **Taxes:** fees are exclusive of VAT unless we say otherwise. VAT may be added where required. - **Non-payment:** if a payment fails or a subscription ends, we may suspend access to that team until billing is restored. - **Cancellation:** you may cancel in the billing portal. Access continues until the end of the current paid period (or the trial, if you cancel during the trial). We may change fees on reasonable notice. If you do not agree, you may cancel before the new price takes effect. ## 12. Warranties and disclaimer You warrant that you will use the Service in accordance with these Terms and applicable law. The Service is provided **as is** and **as available**. To the fullest extent permitted by law, we disclaim implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that Customer Data will never be lost; you should keep your own backups of information that matters to your business. Nothing in these Terms limits any right you cannot lawfully waive. ## 13. Liability Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law. Subject to that: - we are not liable for loss of profits, revenue, business, goodwill, anticipated savings, or data, or for indirect or consequential loss, whether or not we were advised of the possibility; - our total liability arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) the amounts you paid us for the Service in that period and (b) one hundred pounds sterling (£100). This cap is a reasonable allocation of risk given the nature of the Service. ## 14. Indemnity You will indemnify us against claims, losses, and reasonable costs arising from your Customer Data, your use of the Service, or your breach of these Terms, except to the extent caused by our breach of these Terms or our negligence. ## 15. Suspension and termination You may stop using the Service at any time. We may suspend or terminate access immediately if you materially breach these Terms, if required by law, or if we discontinue the Service. We will try to give reasonable notice where it is practical and lawful to do so. On termination, your licence to use the Service ends. Sections that by their nature should survive (including intellectual property, liability, indemnity, and governing law) remain in effect. ## 16. General These Terms are the entire agreement between you and us about the Service and replace earlier terms about the same subject. If a provision is unenforceable, the rest remains in effect. We may assign these Terms to a successor; you may not assign them without our written consent, except to a purchaser of your business. We will not be in breach for delay or failure caused by events beyond our reasonable control. A failure to enforce a right is not a waiver. These Terms do not create a partnership, agency, or employment relationship, and do not confer rights on third parties under the Contracts (Rights of Third Parties) Act 1999. ## 17. Governing law These Terms, and any dispute or claim (including non-contractual disputes) arising out of or in connection with them or the Service, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. ## 18. Contact Questions about these Terms: **Mike Brown** 38 Carleton Street Morecambe LA4 4NY United Kingdom Email: [dpo@2880.co.uk](mailto:dpo@2880.co.uk)